HOW DO I REQUEST A QUOTE?

A number of ways!

1. Simply browse through our collection and create a list of the items you would like to hire with the item name and quantity per item required, then complete the form on our contact us page.
2. Email us directly at hello@styleandsplendour.com with information such as the items you are interested in, the event date, type of event, if you would like our DIY service, or the address of the venue for delivery and we will come back to you with availability and costs.
3. Call us on 0402 896 054

IS THERE A MINIMUM HIRE ORDER VALUE?

1. Yes. Our minimum hire order value is $300 excluding delivery and collection fees.
2. If you would like a DIY service where you pickup and drop off to our location a minimum spend of $200 is required.

WHAT IS THE HIRE PERIOD? 

The prices shown on our website are based on a 1-3 day hire period.

WHAT IS YOUR DELIVERY FEE?

As every event is different, our delivery fees vary and are dependent on the items hired and the location and time of your event. We do not use delivery charges to make a profit and do our best to ensure delivery fees are affordable.

CAN I COLLECT MY ITEMS?

Yes, most items in our range are suitable for you to collect and return. Each order is individually considered for our DIY services depending on the items your require. DIY orders require full payment 48 hours prior to collection and items must be returned at the agreed date and time to avoid any late fees. Late fees incur one day additional hire charge for each item not returned every 24 hours.

CAN I ARRANGE AFTER HOURS DELIVERY AND COLLECTION?

Style and Splendour offer delivery and collection 24/7. We contact you one week prior to your event to arrange a delivery and collection time suitable for you. Please note, midnight and public holiday delivery or collections will incur an additional fee.

DO YOU OFFER A "SETUP" SERVICE?

Not at this time. As most of our items are decor items, we do not offer a setup service as there is a certain amount of planning and styling required for this.

CAN YOU OFFER A DISCOUNT?

No. As Style and Splendour we consider our prices to be competitive and fairly priced.

CAN YOU SOURCE ITEMS?

Yes! We'd love to help. If you’ve seen something you love or would love to create we can help source items for a minimal fee. Items sourced from another supplier attract a minimum fee of $75. We’re more than happy to purchase items at a negotiated cost providing the item suits our aesthetic. Items purchased are not charged a hire fee and remain the property of Style & Splendour.

HOW DO I CONFIRM AND PAY FOR MY ORDER?

Once you are happy with your order we require a 30% deposit to reserve your items for the day and your signed hire agreement form. The balance is due 14 days prior to your event and we accept payments via PayPal or bank transfer. DIY orders require full payment 48 hours prior to collection.

CAN I CHANGE MY ORDER BETWEEN NOW AND THE EVENT DATE?

You may change your order at any time up to 14 days prior to the event when payment of your balance is due.  Once your booking deposit is received 14 days prior to your event we do not allow items to be changed due to loss of opportunity.

IS MY DEPOSIT REFUNDABLE?

A 30% non refundable deposit is required to offer security to you (the hirer) and Style and Splendour. Payment of your deposit will secure items to be held for you only on your event date; those items will not be made available to other clients. 

WHAT IS YOUR CANCELLATION AND REFUND POLICY?

• Cancellations up to 14 days prior to your booking will be eligible for a refund less the 30% booking deposit
• Bookings cancelled within 14 days of the event will forfeit 100% of the total hire items dollar amount as this is considered loss of opportunity
• Delivery and collection fees will be refunded within 14 days

DO YOU REQUIRE A SECURITY BOND?

A minimum security bond of $200.00 is required with every booking through Style and Splendour. The security bond amount is assessed based on each individual order.

WHAT IF AN ITEM IS DAMAGED/BROKEN OR UNRETURNED?

As the hirer, you are responsible for all items hired during the hire period from the time of delivery until collection, or from the time of pickup until drop off. 

• If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within 7 days.
• For items damaged but repairable, we will send you an invoice for the cost of repairs and payment is required within 7 days. 

Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment. 

Depending on the scale of your event insurance should be considered for peace of mind and a stress free event.